Privacy policy
🛡️ Privacy Policy
pursuant to Regulation (EU) 2016/679 (“GDPR”)
1. Data Controller
The Data Controller is DUAL VENEZIA, operating in Italy.
Contact email: info@dualvenezia.it
2. Types of Data Collected
While browsing the website, the following personal data may be collected:
-
Contact information (first name, last name, email address, phone number);
-
Shipping and billing details (address, postal code, city, province, country);
-
Payment information (securely processed through the payment gateways used on the website);
-
Technical browsing data (IP address, browser type, operating system, time spent on pages, technical and analytical cookies).
3. Purposes of Processing
Personal data are processed for the following purposes:
a. Order fulfillment and shipment management;
b. Responding to information or support requests;
c. Sending promotional communications or newsletters (only with prior consent);
d. Compliance with legal and tax obligations;
e. Improving user experience on the website and performing anonymous statistical analysis.
4. Legal Basis for Processing
Processing is based on:
-
Performance of a contract or pre-contractual measures (purchases, orders, contact requests);
-
Explicit user consent (for newsletters or marketing communications);
-
Compliance with legal obligations;
-
The Data Controller’s legitimate interest in ensuring website security and functionality.
5. Methods of Processing
Data are processed using digital and electronic tools, in compliance with principles of fairness, lawfulness, and transparency. Appropriate technical and organizational measures are implemented to ensure data security and confidentiality.
6. Data Retention
Personal data are retained for the time necessary to achieve the purposes for which they were collected, and in any case no longer than:
-
10 years for tax and accounting obligations;
-
Until consent is withdrawn for marketing purposes;
-
The time strictly necessary to respond to contact or support requests.
7. Data Communication and Transfers
Data may be shared with:
-
Technical and logistics service providers (e.g., couriers, hosting providers, e-commerce platforms, payment processors such as PayPal, Shopify Payments, Stripe, etc.);
-
Accounting and tax consultants, within the scope of related purposes;
-
Competent authorities when required by law.
Data will not be transferred outside the European Union unless to countries deemed to provide an adequate level of protection by the European Commission.
8. Data Subject Rights
Users may exercise their rights under Articles 15–22 of the GDPR at any time, including:
-
Right of access;
-
Right to rectification or erasure;
-
Right to restriction or objection to processing;
-
Right to data portability;
-
Right to withdraw consent.
Requests must be sent to info@dualvenezia.it.
Users also have the right to lodge a complaint with the Italian Data Protection Authority (www.garanteprivacy.it).
9. Cookies
The website uses technical, analytical, and profiling cookies (including third-party cookies, if applicable).
For more details on cookie usage and preference management, please refer to the dedicated Cookie Policy.
10. Changes to This Policy
This Privacy Policy may be updated over time. Any changes will be published on this page with an updated revision date.
📅 Last updated: October 2025