⚖️ Terms and Conditions of Sale

1. General Information

This website, dualvenezia.it, is owned by DUAL VENEZIA.
Contact email: info@dualvenezia.it

Access to the site and the purchase of products imply the reading, understanding, and acceptance of these Terms and Conditions.

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2. Purpose

These Terms and Conditions govern the online sale of products offered by DUAL VENEZIA through the website dualvenezia.it.
Purchasing products implies full acceptance of these conditions.

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3. Products and Availability

All products for sale are described and photographed as accurately as possible. However, images are for illustrative purposes only and may slightly differ from the actual product.

In case of temporary unavailability, DUAL VENEZIA will promptly notify the customer via email and offer a refund or an alternative product.

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4. Prices

All prices are expressed in Euro (€) and include VAT unless otherwise indicated.
Shipping costs are shown during checkout and vary depending on the destination and order amount.

DUAL VENEZIA reserves the right to modify prices at any time; however, products will be charged at the price displayed at the time of the order.

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5. Shipping and Delivery

Shipments are made within Italy and the countries listed on the checkout page.
Delivery usually occurs within 2–5 business days after the order has been processed.
For orders over €100, shipping is free.

Any delays not attributable to the seller (e.g., strikes, force majeure, courier errors) do not entitle the customer to refunds or compensation.

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6. Payments

Payments can be made via:

• Credit or debit cards (Visa, Mastercard, American Express)

• PayPal

• Other methods indicated on the website

All transactions are managed through secure and encrypted systems.
DUAL VENEZIA does not store sensitive payment data.

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7. Right of Withdrawal

Under Article 52 of Legislative Decree 206/2005 (Consumer Code), the customer has the right to withdraw from the contract within 14 business days from the date of receipt of the products, without penalties and without providing any justification.

To exercise the right of withdrawal, a written communication must be sent to info@dualvenezia.it, indicating:

• The order number

• The product(s) to be returned

The refund will be processed within 14 days of receiving the returned goods, using the same payment method used for the original order.

Return shipping costs are the responsibility of the customer, unless the product is defective or sent in error.

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8. Defective or Damaged Products

In case of defective or damaged products, the customer must contact info@dualvenezia.it within 7 days of delivery, providing photographic evidence.
DUAL VENEZIA will arrange a replacement or issue a refund.

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9. Liability

DUAL VENEZIA is not responsible for indirect or consequential damages resulting from improper use of the products.
The customer is responsible for ensuring the accuracy of the information provided when placing an order.

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10. Privacy

Personal data provided during the purchase will be processed in compliance with applicable data protection laws (GDPR) and according to the Privacy Policy available on the website.

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11. Governing Law and Jurisdiction

These terms are governed by Italian law.
For any dispute regarding the interpretation or performance of the contract, the competent court will be the customer’s court of residence or domicile, if located within Italy.

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📅 Last updated: October 2025